Solution

SOL-11

Lifecycle

Service & Support

Remote and on-site support for the systems we deliver and the ones we inherit, under clear response terms.

Solution

Lifecycle

Service & Support

Remote and on-site support for the systems we deliver and the ones we inherit, under clear response terms.

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Problem & outcome

What it solves

Problem & outcome

What it solves

The problem

Automation keeps running only if someone can support it. Plants without a support agreement often find that the original engineer has moved on and nobody has the software, the backups or the spares list.

The problem

Intended outcome

A known response when something stops, and fewer stops over time.

Remote response

within 2 h on contract

Indicative range · confirmed per project

Remote response

within 2 h on contract

Indicative range · confirmed per project

Engineering

Approach, applications and scope

Engineering

Approach, applications and scope

Technical scope

Support model

Remote support line with defined response times on contract
On-site attendance planned by region
Software backups and version control held for each system
Spare-parts recommendations and annual health checks

Typical applications

Support for Vectron-delivered systems
Takeover of systems from other integrators
Preventive health checks and training

Technical scope

Support model

Remote support line with defined response times on contract
On-site attendance planned by region
Software backups and version control held for each system
Spare-parts recommendations and annual health checks

Typical applications

Support for Vectron-delivered systems
Takeover of systems from other integrators
Preventive health checks and training

Evidence

Project records

Evidence

Project records

No published project record yet

Comparable work is not always published. Ask an engineer about similar applications.

Context

Industries and platforms

Context

Industries and platforms

Industries

IND-01

Automotive & Mobility

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IND-01

Automotive & Mobility

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IND-02

Food & Beverage

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IND-02

Food & Beverage

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IND-03

Packaging & Consumer Goods

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IND-03

Packaging & Consumer Goods

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IND-04

Metals & Fabrication

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IND-04

Metals & Fabrication

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IND-05

Pharmaceuticals & Life Sciences

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IND-05

Pharmaceuticals & Life Sciences

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IND-06

Electronics

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IND-06

Electronics

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IND-07

Warehousing & Logistics

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IND-07

Warehousing & Logistics

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IND-08

Machine Building & General Manufacturing

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IND-08

Machine Building & General Manufacturing

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Technology ecosystem

PLC / PAC

TEC-01

Siemens SIMATIC S7-1500 / TIA Portal

PLC and safety-PLC programming, TIA Portal migrations from legacy S7 and S5 platforms, PROFINET network design.

PROFINET · PROFIsafe · OPC UA

Experience

PLC / PAC

TEC-02

Rockwell Automation Allen-Bradley ControlLogix / CompactLogix

ControlLogix and CompactLogix control and safety programs, PLC-5 and SLC 500 migrations, FactoryTalk integration.

EtherNet/IP · CIP Safety

Experience

Industrial Robotics

TEC-05

ABB Robotics

Integration of ABB industrial robots for palletizing, handling and machine tending, including offline simulation.

PROFINET · EtherNet/IP

Integrates With

Industrial Robotics

TEC-06

FANUC

Integration of FANUC robots for machine tending, handling and assembly, including vision-guided picking.

EtherNet/IP · PROFINET

Integrates With

Resources

Technical notes

Resources

Technical notes

Capability Sheet

Vectron capability overview

Company

Capability sheet · 2 pages

Sep 1, 2026

Read

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Vectron capability overview

Company

Read

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Talk to an engineer

Request service & support

Start a Project Brief

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An engineer replies within one business day.

Talk to an engineer

Request service & support

Start a Project Brief

→

Use the Solution Finder

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An engineer replies within one business day.